NIGHTMARE ON AMTRAK – THE TRAIN FROM HELL

Once again I took the Amtrak train to Los Angeles from San Diego. This trip was a “BAD TRIP”.
It started to go wrong when I met the conductor Kat Williams, one of the most repulsive persons I have ever encountered.
I showed her the article I had written about my wonderful experience on another train two weeks before.
When I tried to talk about how nice another conductor was, she interrupted me saying “She does not follow the rules like me when it comes to wearing masks.
I told her that the other conductor fully explained the Amtrak rules but she abruptly cut me off.
“Your mask should cover your nose too.”
 I tried to tell her I was eating and I forgot to pull it back up.  She sneered and moved on.
A few minutes later she returned and literally bellowed, “Take a bite, pull it up and chew behind the mask.” 
She was now standing uncomfortably close.  Her stomach was so big that she could not button up her shirt and worse, she had body odor that could stop a stopped clock, combined with breathe so foul, I had to suspend breathing until she left.
Later on, I went to the club car to get a beer, I was greeted by “Mark” who was sitting/relaxing with his jacket opened and was without a mask. 
He was hurriedly gulping down some food, and when he saw me enter, he struggled to get his 300 pound carcass upright then rushed back to his station to don his mask.
I offered him a copy of the article I had written, but he snatched it from my hand and threw it down. “Ill read it later.”  He barked, belched and, gagged all in a single breath.
I tried to tell him about my bad experience with Kat, the conductor, and he went off on a rant about how if I punched him in the face today, I would still be able to ride the train tomorrow, but if he reported me for not wearing a mask, I could be banned for life from riding all Amtrak trains.
He then proceeded to trash Amtrak services finishing with his train is the only one that makes money and that the service I experienced was just good luck because the rest of the trains all lost money every day and there were all kinds of delays, an altogether bleak view of Amtrak services in general.
I insisted that my experience was all good and blew his stack.  Ripping open the door he yelled, “You do not want to listen to what  I am saying So, get out of here and with a mocking “Good Byeee” he hurried me out. I asked if I could have a cup for my beer.  He snatched on up and literally tossed it at me.
The next time I ride my MAGIC CARPET to the City of Angels, I will check to see who the attending crew will be, and if it is either one of those wretched Amtrak representatives, I will refuse to entrain and catch the next one.
These two angry bitter and negative employees, would be better suited serving as prison guards or bounty hunters but certainly not in a position of representatives of any company worth their salt.

UPDATE  December 23rd 2021.

I received this email concerning the awful incident aboard the Amtrak train to Los Angeles to San Diego.

While it is an acknowledgement of the incident, it does not go far enough, because I am bound to run into the same vulgar and disrespectful duo and that will be awkward to say the least.

I will not entrain with those two individuals which means I will be delayed and will have to wait for the next train,

So, this incident is not yet resolved and until then, I will continue to write about my experience until I can be assured that the disregard and outright abuse will abate for me, and every other Amtrak customer. 

Dear Mr Graham,

Thank you for your recent email contact.

Amtrak welcomes feedback from customers, as it helps us to focus our efforts to improve service.  We hope that you will accept our sincere apologies for the behavior of our employees on train 580. 

At Amtrak, we recognize that customer service is critical to the Corporation’s success as a transportation carrier.  We expect every Amtrak employee to treat our customers with courtesy and respect and to perform their duties in a professional manner.  We are sorry that your experience was different.

We have entered your concerns into our customer database.  You can rest assured that information has been shared with the responsible managers for review and any necessary corrective action.

Once again, thank you for contacting us and being a loyal Amtrak customer.  We strive at Amtrak to deliver a comfortable and enjoyable travel experience for all our customers. Our guiding principles are to provide a safer, greener, healthier and better-connected passenger rail system.

We look forward to serving you in the future aboard Amtrak.

Sincerely,
Toni S.Amtrak Center of Excellence

Case ID: 05902784

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